Review prompts block app use before setup or trial
Shopify marketing apps force merchants to rate or review them before they have set up or tested the tool
20 public reports · first reported 21 March 2017 · last reported 24 September 2022
What's going wrong
Merchants trying Shopify marketing apps, including email, abandoned-cart and live chat tools, report being forced to leave a star rating or written review before they have configured or tested the product. Some were blocked from reaching settings or features until they submitted a rating, and one was asked for a 100-character minimum. Owners still in trial periods say they cannot judge the product and feel pressured, so the ratings they leave reflect the prompt rather than the app. The opportunity is a review request that stays hidden until a store reaches a real usage milestone, with no forced minimum length, so ratings reflect actual experience.
AI-assisted: written with the help of AI from the reports.
Products affected
Pushdaddy Many Chat ,Cloud API, Amplified Email & Abandon Cart.
Related problems
Who has this problem
1 business found.
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