App support never answers chat or email
Support does not answer chat, email or phone, so merchants with broken setups or charges get no help.
Tier II · Emerging Problems that are still building up.
6 public reports · first reported 28 October 2022 · last reported 23 August 2024
What's going wrong
Merchants of this chat app say they messaged the team through chat, email and phone and got no reply, sometimes for weeks.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 6 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.