Apps claim and bill for orders they did not drive
Marketing apps bill merchants on orders or contacts they did not drive, and claim credit for sales they did not cause
Tier I · Proven The best-established problems.
12 public reports · first reported 14 February 2018 · last reported 25 January 2026
What's going wrong
Merchants using several Shopify abandoned-cart, email, and SMS recovery apps report being charged for activity the tool did not cause.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 12 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.