Charged after uninstalling or cancelling the app
Shopify apps keep charging merchants after they cancel, uninstall, or pause, and refunds do not stop the charges
Tier I · Proven The best-established problems.
45 public reports · first reported 10 May 2019 · last reported 19 September 2026
What's going wrong
Merchants across several Shopify marketing apps, including email, popup, and WhatsApp tools, report being charged after they uninstalled, cancelled automatic payment, paused, or chose a free plan. Some were billed within days of leaving, others for months, and one for a full year after a pause request. Refunds are sometimes declined or left unanswered, and a refund did not stop later invoices. The reports come from small and mid-sized store owners who run several tools and miss small recurring fees. The gap is a missing check that ties each app's billing to its installed and cancelled status before the next charge. A tool that reconciles installs, cancellations, and card charges, then alerts owners before renewal, would catch these early and help recover money.
AI-assisted: written with the help of AI from the reports.
Products affected
B: WhatsApp, Voice, SMS & Chat, Interakt ‑ WhatsApp Marketing, Pushdaddy Many Chat ,Cloud API, SL: WhatsApp Chat + Marketing, WhatFlow: Whatsapp Automation.
Related problems
Who has this problem
21 businesses found.
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