Support email unanswered for weeks, no live channel
Support requests by email go unanswered for days or weeks, and no live channel exists for urgent store problems.
Tier I · Proven The best-established problems.
20 public reports · first reported 27 February 2021 · last reported 29 January 2025
What's going wrong
Across many reviews of this WhatsApp chat app, merchants describe emailing support repeatedly and getting no reply, or only a generic answer that does not address the problem.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 20 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.