Saved marketing app settings missing on live storefront
Settings saved in Shopify marketing apps do not appear or stick on the live storefront, so merchants cannot confirm setup or go live
Tier I · Proven The best-established problems.
9 public reports · first reported 22 July 2016 · last reported 21 April 2026
What's going wrong
Merchants using chat, WhatsApp, popup, and email marketing apps on Shopify report that settings they saved look correct in the admin, yet the widget or popup never renders on the live storefront, or the saved values revert there.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 9 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.