New this week: 79 problems
79 problems people report in public first appeared on Triremes in the week from 12 October 2026 to 18 October 2026. These are the 30 with the most public reports. Between them they have 1063 public reports.
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Charged after cancelling or uninstalling Shopify apps
85 public reports · first reported 18 January 2018 · last reported 6 October 2026
Merchants using several Shopify dropshipping and print-on-demand apps report charges after they cancelled, uninstalled, or let a free trial end. Some were billed within a day of starting a trial, others months after they stopped using a tool.
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Vendor app deletes store content with no restore
57 public reports · first reported 4 April 2023 · last reported 31 August 2026
Merchants report that vendor app updates or bugs deleted live Shopify content, including collections, navigation menus, popups and saved email templates, with no backup and no way to undo. One store lost its only live popup and its sales, and collection deletions broke links, discounts and search rankings, leaving owners to spend days rebuilding by hand.
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Dropship orders stall with no tracking or status updates
56 public reports · first reported 28 May 2018 · last reported 24 July 2026
Merchants selling through dropshipping and print-on-demand suppliers on Shopify report that paid orders sit for days or weeks before anything moves, and supplier tracking numbers never reach the store or the buyer. Some waited six days with no update, others saw tracking stop or point to the wrong place, and one seller found orders quietly stopped being sent to fulfillment with messages going unanswered.
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Ad and app rejections with no reason or appeal
53 public reports · first reported 22 June 2021 · last reported 12 October 2026
Merchants on Shopify report that ad and merchant accounts are suspended with vague reasons like website quality or misrepresentation, or with no reason at all, and that marketing app applications are rejected without a specific explanation. Owners of legitimate, long-running stores are hit hardest, since lost ad access or app approval cuts sales fast.
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Ad apps stay connected and billing after uninstall
51 public reports · first reported 25 June 2018 · last reported 28 September 2026
Merchants who uninstall or cancel Shopify ad-management apps report that the apps keep working against them. Charges continue for months, some apps cannot be deleted, and others keep control of Meta or Google ad accounts, leaving campaigns running and new ads appearing after removal.
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Shopify apps add fees beyond listed price without consent
49 public reports · first reported 28 August 2020 · last reported 22 September 2026
Merchants across several Shopify apps, including cart, upsell, discount, donation and personalization tools, report being charged more than the listed or expected price. Some were moved from free use to paid plans or recurring monthly fees with no notice, and others received billing emails implying they had approved a charge.
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Apps keep billing merchants after cancel or uninstall
42 public reports · first reported 10 May 2019 · last reported 19 September 2026
Merchants across several Shopify apps, including marketing and popup tools, report being charged after they uninstalled, cancelled, or tried to pause. Some were billed within a day of leaving, others for months, and one was billed for a full year after a pause request.
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Recovery and order messages fail silently with no alert
42 public reports · first reported 19 April 2017 · last reported 15 July 2026
Shopify merchants using WhatsApp and email recovery tools report that automated messages stop sending or never reach customers, and nothing tells the owner. Reports come from owners of cart recovery apps, WhatsApp chat and marketing tools, and WhatsApp order notification apps.
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Ad pixel purchase counts don't match Shopify orders
42 public reports · first reported 1 November 2016 · last reported 6 October 2026
Merchants on Shopify who run ads through pixel and conversion apps report that purchase counts shown in Meta, Google, TikTok, and Snapchat do not match the orders their stores record. Some purchases never reach the platforms, so real sales are missing from campaign reports, while others are duplicated or inflated, with some apps claiming several times the day's total orders.
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Supplier orders stall before dispatch with no status updates
42 public reports · first reported 15 September 2018 · last reported 26 August 2026
Merchants using several Shopify dropshipping and print-on-demand apps report that paid orders sit in processing or production for days or weeks before the supplier ships them. Sellers see no status updates, and their emails and texts to the supplier often go unanswered.
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Shopify ad account linking fails with unexplained errors
41 public reports · first reported 6 October 2019 · last reported 3 October 2026
Merchants trying to connect a Shopify store to an ad account through a channel app report that setup stalls or fails with errors that never say which step broke. Reports include credential validation failures, generic loading errors, sign-in loops, cookie warnings, and advice to try again later, and reinstalling does not help.
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Free ad apps lock features or charge with no shown price
41 public reports · first reported 27 May 2020 · last reported 21 July 2026
Store owners installing Shopify ad, feed, pixel and social posting apps that were listed as free or on trial report the same failure across unrelated products. Free plans turn out to be missing or capped once the app is installed, key features sit behind a paywall, and monthly fees of roughly ten to one hundred dollars appear only after setup begins.
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Leftover app code and pages after uninstalling B2B apps
34 public reports · first reported 15 May 2018 · last reported 15 August 2026
Merchants who uninstall wholesale and B2B Shopify apps find that traces of the app keep causing problems on their storefronts. Leftover theme snippets break variant selectors, show prices as zero, hide prices entirely, or stop checkout from completing, and one store could not even delete extra pages the app generated.
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Metered app fees above agreed rates, unverifiable
33 public reports · first reported 5 November 2021 · last reported 9 September 2026
Merchants using several kinds of Shopify apps, including SMS and WhatsApp messaging, popup builders, and live cart views, report usage-based charges above the rates they agreed to. Some counters logged events that never happened, such as bot crawls counted as impressions or messages marked sent when they were not.
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Supplier stock and shipping costs revealed after payment
28 public reports · first reported 12 June 2017 · last reported 8 October 2026
Dropshipping merchants report that supplier stock-outs, factory shutdowns and shipping costs only surface after a customer has paid. Storefronts keep accepting orders for unavailable items, so sellers end up cancelling, refunding or substituting products, and some orders stall for weeks.
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Managed ad apps raise cost per click vs own campaigns
28 public reports · first reported 23 August 2017 · last reported 8 May 2026
Merchants running ads through managed AI ad apps on Shopify report higher cost per click and lower return on spend than the campaigns they ran themselves or through simple built-in platform tools. Reviewers describe weeks of budget consumed by learning phases and fees taking a large share of spend, with some funnels switching off or getting no impressions.
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Ad feed syncs fail silently and products go unpublished
27 public reports · first reported 25 October 2019 · last reported 27 January 2026
Merchants using several ad-channel sync apps, including Google Shopping, Microsoft, Facebook, and Pinterest, report that product feeds and catalog updates stop refreshing or never reach the channel. Items fail with internal errors, stall after a few attempts, or appear only partly, while no alert reaches the owner.
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WhatsApp number bans from Shopify app message volume
27 public reports · first reported 21 January 2023 · last reported 24 July 2026
Merchants using several Shopify WhatsApp apps report that Meta restricted or permanently banned their WhatsApp Business numbers after automated messages went out. One account was blocked for hours almost daily, and another saw an order confirmation resent more than thirty times to the same customer, with about fifty repeat messages in a day before a ban.
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Constant Contact connection drops and won't reconnect
26 public reports · first reported 8 August 2023 · last reported 12 October 2026
The Constant Contact Forms plugin repeatedly drops its link to Constant Contact, often without warning. Site owners, including agencies managing many client sites, report that once it disconnects, signups stop and the only fix they find is reauthorizing the account or reinstalling the plugin.
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Shopify app billing continues after uninstall or cancel
26 public reports · first reported 2 October 2021 · last reported 29 September 2026
Merchants across several Shopify loyalty, review, and gift card apps report recurring charges that continue after they uninstalled, disabled, or cancelled. Some were billed for a renewal they missed, some saw large unexplained charges, and others found no working cancel option inside the app or could not request a refund.
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Shopify orders not reaching supplier apps
26 public reports · first reported 6 October 2018 · last reported 14 October 2026
Merchants across several Shopify dropshipping and print-on-demand apps report paid orders that never reach the supplier or fulfilment side, or that stall after automatic placement with errors. Some orders never appear in the vendor queue, others show as fulfilled in Shopify with nothing in the vendor app, and some stay stuck for months.
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Charged for ad and pixel apps never ordered or used
25 public reports · first reported 8 July 2021 · last reported 20 September 2026
Merchants of ad, marketing, and TikTok pixel apps on Shopify report being billed for campaigns, AI product videos, recurring subscriptions, or per-order fees for things they never ordered, approved, used, or could connect. Several say the cost was not clear before payment, and refund requests went unanswered or were refused until they complained.
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Tripadvisor review downloads hang indefinitely
25 public reports · first reported 6 June 2024 · last reported 1 March 2026
Site owners using the WP Tripadvisor Review Widgets plugin report that after connecting a Tripadvisor page, the review download never completes. The settings keep showing a message that reviews are being downloaded for hours, days, or months, while Google and Facebook sources on the same sites work fine.
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Airbnb reviews stuck downloading, never shown
24 public reports · first reported 6 July 2024 · last reported 2 October 2026
Site owners using the Widgets for Airbnb Reviews plugin report that after connecting their Airbnb listing, the widget keeps showing a message saying reviews are still being downloaded. The wait ranges from minutes to weeks, and clearing caches, reinstalling and removing cached assets did not help.
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Free loyalty and credit app tiers lock needed features
24 public reports · first reported 15 September 2019 · last reported 8 May 2026
Merchants across several Shopify loyalty, review, referral, and store credit apps report that the free plan does not deliver what was promised. Needed features such as referrals, quizzes, or settings are locked behind paid tiers, and some say the free plan could not be used at all.
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Billed after cancelling or uninstalling marketing apps
22 public reports · first reported 13 May 2021 · last reported 1 October 2026
Merchants using several Shopify email and SMS marketing apps report being charged after they cancelled a plan, removed the app, or sent written notice to stop. Some were billed for months with no use, while others found that uninstalling did not stop billing or that a cancel button had to be pressed before deletion counted.
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Dropshipping and POD orders arriving weeks late or lost
22 public reports · first reported 31 August 2017 · last reported 26 August 2026
Sellers using several dropshipping and print-on-demand apps report orders arriving weeks after advertised delivery windows, and some orders vanish entirely. Reporters include print-on-demand sellers, multi-product dropshippers and Amazon merchants.
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Uninstalled cart apps leave code and discounts behind
22 public reports · first reported 10 September 2019 · last reported 18 February 2026
Merchants who remove cart, upsell, wishlist and discount apps find that the apps leave things behind. Leftover theme snippets and scripts can crash or slow a storefront, hide the add-to-cart button, or add unwanted details to new orders.
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Google Fonts still load after activation
22 public reports · first reported 5 September 2022 · last reported 23 June 2026
Site owners using the Disable and Remove Google Fonts plugin often find Google Fonts still loading after activation. The problem shows up on sites built with page builders such as Divi, Elementor and Impreza, and with themes like GeneratePress, where font calls come from theme settings, cached files or embedded videos rather than from the plugin's scope.
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Store features break silently after updates, no owner alert
21 public reports · first reported 27 May 2015 · last reported 17 August 2026
Merchants across several Shopify apps and the Buy Button channel report that working features stop functioning after platform or app updates, or with no visible cause, and nothing tells the owner. Cart drawers, upsell bundles and discount tools quietly stop working or stop recording data, so lost sales can go unnoticed for hours, days or months.
Compiled automatically from Triremes data; summaries are AI-assisted, written with the help of AI.