Shopify app charges continue after uninstall or cancel
Shopify apps keep charging merchants after uninstall, cancellation, or downgrade, with no working way to stop billing or get refunds
Tier I · Proven The best-established problems.
35 public reports · first reported 17 April 2017 · last reported 20 October 2026
What's going wrong
Merchants using Shopify loyalty, review, and wishlist apps report recurring fees that keep arriving after they cancel, uninstall, disable an app, or downgrade a plan. Some were billed for renewals they had missed or for shops that no longer existed, and one was charged a full monthly fee within an hour of downgrading. Others found no working cancel option, and reinstalling or removing an app did not always stop billing. Where billing ran outside Shopify, uninstalling left the paid plan active, and refund requests sometimes went silent for weeks. The reporters are small and mid-sized store owners who trial many apps, so leftover fees can run unnoticed for months. The opportunity is a billing monitor that matches every app fee against install status, plan, and billing cycle, alerts before renewal, and confirms charges have stopped.
AI-assisted: written with the help of AI from the reports.
Products affected
LoyaltyLion Loyalty Program, Stamped Reviews & Loyalty, Yotpo: Loyalty Rewards Program, Growave: Loyalty & Wishlist, Rise Gift Cards & Store Credit.
Related problems
Who has this problem
15 businesses found.
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