Plan and region feature locks hidden until after install
Loyalty apps don't disclose plan or regional feature locks before install, so merchants hit caps and paywalls only after installing or paying
Tier I · Proven The best-established problems.
36 public reports · first reported 12 February 2018 · last reported 26 June 2026
What's going wrong
Merchants across several paid Shopify loyalty and store-credit apps report that feature locks are not shown before they commit. Plan pages either omit usage caps or list features as available when the current tier blocks them, so some merchants only learn of a cap after issuing credits or after being pushed into a pricier tier. Others find features locked because their country or region is not supported, and they discover this only after installing and setting things up. Reports come from high-volume shops running campaigns and from small shops testing before paying, and the pattern recurs across different products. The opportunity is a tool that shows each tier's and each market's real limits and warns merchants before a cap or locked feature forces a purchase or a wasted install.
AI-assisted: written with the help of AI from the reports.
Products affected
GV: Gift Card & Store Credit, AiT: Loyalty, WhatsApp, Review, Stamped Reviews & Loyalty, Yotpo: Loyalty Rewards Program, OneLoyalty: Loyalty & Rewards.
Related problems
Who has this problem
8 businesses found.
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