Email and SMS apps bill after cancel or uninstall
Shopify email and SMS marketing apps keep charging merchants after cancellation or uninstall, with no working in-app way to stop billing
Tier I · Proven The best-established problems.
45 public reports · first reported 29 January 2019 · last reported 16 October 2026
What's going wrong
Merchants of several Shopify email and SMS marketing apps report being charged after they cancelled, uninstalled, or were offboarded, sometimes for months while the app sat unused. Uninstalling did not always stop billing or close the account, and one reporter was charged after the vendor had confirmed closure. Others found free trials could not be exited, cancellation phone lines were dead, and no in-app cancel route existed, so owners had to freeze cards with their banks. A separate paid visitor-identification app had a plan that could not be cancelled in-app at all, and support did not help. Reports come from small online stores and general subscribers. The opportunity is a charge monitor that matches each card charge to an ended app and alerts owners before it posts.
AI-assisted: written with the help of AI from the reports.
Products affected
Klaviyo: Email Marketing & SMS, Privy ‑ Email, SMS & Pop Ups, ActiveCampaign Marketing, Omnisend Email Marketing & SMS, Postscript SMS Marketing.
Related problems
Who has this problem
14 businesses found.
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