Undisclosed or unagreed charges from Shopify ad apps
Shopify ad apps bill merchants for fees, plans, and trial conversions they never saw or agreed to at signup
Tier I · Proven The best-established problems.
94 public reports · first reported 6 August 2018 · last reported 20 September 2026
What's going wrong
Merchants across several Shopify ad and marketing apps report being charged amounts they did not see or approve at signup. Some were billed for usage, commission, or card fees that appeared only on invoices, while others were billed for plans, add-ons, or trials that converted to paid with no warning, sometimes after uninstalling. Refund requests were often refused or only partly repaid. Small shop owners, first-time ad buyers, and agency operators are most exposed because they install many small apps. The shared failure is missing disclosure and consent across unrelated products, so a fix that shows the full expected monthly cost before install and warns before any charge would help broadly.
AI-assisted: written with the help of AI from the reports.
Products affected
CAPI Facebook Pixel Meta API, Minta Social Videos Auto Post, Pinterest, Attribuly: Abandoned cart, Casa Google Shopping Feed.
Related problems
Who has this problem
21 businesses found.
Unlock them at the top of this page — $399.
All sales are final — no refunds.
Each business's name, the address it published, and the page it was published on. Paid through Stripe; you get a private page to bookmark, with a CSV download.