Dropshipped orders lost or stalled in transit or customs
Sellers' orders go missing or stall in transit and customs, and they pay the refunds and reshipments themselves
Tier I · Proven The best-established problems.
26 public reports · first reported 31 August 2017 · last reported 26 August 2026
What's going wrong
Sellers using dropshipping, print-on-demand and fashion suppliers report orders that vanish in transit, sit at processing for over a week, or stall at customs. Reporters include multi-product merchants and small sellers shipping to Australia and elsewhere. One reported a parcel lost every seven to ten days, and another had a package held six weeks because no customs contact details were supplied. Tracking often shows delivered for parcels that never arrived, or stops updating, so problems surface too late to warn buyers. Carrier phone lines go unanswered and vendors often close cases, leaving merchants to fund refunds and reshipments. The opportunity is an independent tracker that follows parcels across carriers, flags stalled customs holds, and files and chases lost-shipment claims.
AI-assisted: written with the help of AI from the reports.
Products affected
Dropshipman: Easy Dropshipping, Inkthreadable: Print on Demand, USAdrop‑Dropshipping & POD, PODpartner: Print on Demand, Spreadconnect: Print on Demand.
Related problems
Who has this problem
10 businesses found.
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