Charged for SMS and WhatsApp messages never delivered
Merchants are charged message or SMS credits, or monthly fees, for messages that were never sent or never reached customers, with no refund offered
Tier I · Proven The best-established problems.
12 public reports · first reported 18 January 2019 · last reported 17 March 2026
What's going wrong
Merchants on several WhatsApp and SMS abandoned-cart apps report paying for messages that were never sent or never reached customers. Prepaid credits or monthly fees are deducted while campaigns and order texts go to nobody, and in one case an admin number stopped receiving messages. When they ask for refunds, support is slow, promised refunds do not arrive, and one vendor reportedly went offline with the remaining balance. The reporters are small online stores that depend on texting customers about carts and orders. Charges are rarely matched to confirmed delivery, so a store cannot check what it paid for. A tool that reconciles credits and fees against delivered messages and flags unrefunded failures would give these merchants evidence and a way to recover money.
AI-assisted: written with the help of AI from the reports.
Products affected
Pushdaddy Many Chat ,Cloud API, CW: WhatsApp, SMS & AI Chatbot, SuperSMS.AI ‑ AI SMS Marketing, Wati: WA Cart Recovery & AI, SMSGo: Abandoned Cart Recovery.
Related problems
Who has this problem
1 business found.
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