SMS texts fail to send or reach customers
SMS texts from Shopify abandoned-cart and marketing apps fail to send or reach customers, including unsupported countries and bad sender numbers
Tier I · Proven The best-established problems.
6 public reports · first reported 21 October 2022 · last reported 5 August 2026
What's going wrong
Merchants using abandoned-cart and marketing text apps report that messages fail to send or never reach customers.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 6 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.