Support tickets and chat go unanswered for days
Support never answers tickets, emails or chat, so merchants cannot get help during sales.
8 public reports · first reported 27 November 2018 · last reported 19 July 2023
What's going wrong
Merchants who use this discount app report that support takes days or weeks to reply, or never replies at all. Emails and tickets go unanswered, the live chat connects them to an automated bot that loops, and some stores were told to wait while their promotions were broken. Several said the gap was worst during peak sales like Black Friday, when a broken offer loses money every hour. A few had already granted store access to staff who then did nothing. These are small and mid-sized stores with no in-house developer. The gap points to a shared support queue with a response-time guarantee and triage for live-store outages.
AI-assisted: written with the help of AI from the reports.
Products affected
USO: Ultimate Special Offers.
Related problems
Who has this problem
1 business found.
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