Cart discounts and free gifts not applied at checkout
Discounts shown in the cart, including volume tiers and free gifts, fail to apply at checkout so shoppers pay full price
Tier I · Proven The best-established problems.
29 public reports · first reported 6 April 2018 · last reported 13 February 2025
What's going wrong
Shoppers see a discount or free gift in the cart, then pay full price at checkout because the offer never applies.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 29 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.