Discount app admin screens fail to open or go blank
Discount and promotion apps' admin screens fail to open, go blank, or show server errors, so merchants cannot create or edit offers.
Tier I · Proven The best-established problems.
17 public reports · first reported 13 December 2018 · last reported 26 May 2026
What's going wrong
Merchants using discount, popup, free-gift and bulk pricing apps from Shopify report that the app's admin screen either will not open or loads as a blank page or server error.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 17 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.