Support silent and no compensation after deletions
Vendor support did not respond and offered no compensation or clear remedy after the collection deletions.
Tier I · Proven The best-established problems.
11 public reports · first reported 29 January 2026 · last reported 28 April 2026
What's going wrong
After the update deleted collections, many merchants report that the app's support team did not reply, or replied with a generic apology and steps to rebuild everything themselves. Some asked for compensation for the hours and developer fees they spent, and were refused or ignored. Merchants who had paid only a small one-off fee felt the vendor showed no accountability. Stores lost sales while they waited. The gap is a recovery service: a paid response team that handles incidents, documents what changed and supports merchants through rebuilding their stores.
AI-assisted: written with the help of AI from the reports.
Products affected
Orderly Emails ‑ Templates App.
Related problems
Who has this problem
1 business found.
Unlock them at the top of this page — $19.
All sales are final — no refunds.
Each business's name, the address it published, and the page it was published on. Paid through Stripe; you get a private page to bookmark, with a CSV download.