Vendor silent after app deleted store data
After an app update deleted store data, the vendor ignored merchants, gave no restore help and refused compensation.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 30 March 2026 · last reported 9 April 2026
What's going wrong
After an update to the Orderly Emails app removed collections and menus, some merchants say they learned of it days late, mostly from their own checks rather than from the vendor.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.