Support team does not answer site owners
Site owners cannot get replies from the plugin's support team, including paying Pro customers, so broken tabs stay broken for months.
Tier II · Emerging Problems that are still building up.
9 public reports · first reported 2 December 2022 · last reported 24 September 2024
What's going wrong
Owners of this WooCommerce tab plugin report that questions sent to the vendor go unanswered for months, leaving them stuck when tabs break or features stop working. Agencies and shop managers who bought the paid tier say they were still asked for money while support stayed silent. Several reviewers mention dead documentation links, broken knowledge base pages and an unreachable support address. One owner had to replace more than a thousand tabs by hand while waiting for help. Anyone running product pages on this plugin would benefit from a reliable outside support path, such as a managed help desk that answers for orphaned WordPress extensions.
AI-assisted: written with the help of AI from the reports.
Products affected
Custom Product Tabs for WooCommerce.
Related problems
Who has this problem
1 business found.
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