Support takes days and gives canned replies
Merchants wait days for support replies to chat and email, and canned answers never fix the problem.
Tier I · Proven The best-established problems.
5 public reports · first reported 14 October 2021 · last reported 15 October 2026
What's going wrong
Merchants who pay for this Shopify social posting app report that support takes days to answer chat and email messages, and when replies arrive they are often copied templates that do not address the actual problem. Some say the app sits unresolved for weeks, and others describe sarcastic or unhelpful chat responses. Small store owners who rely on scheduled posts for sales feel stuck when a fix never comes. This points to an opportunity for a dedicated support desk or response-time guarantee for small social tools, with clear tracking of each open issue so merchants know where their case stands.
AI-assisted: written with the help of AI from the reports.
Products affected
Post Studio ‑ Social Auto Post.
Related problems
Who has this problem
1 business found.
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