Charged after uninstalling or cancelling marketing apps
Merchants keep getting billed after uninstalling or cancelling social posting and marketing apps, with no reliable way to stop the charges
Tier I · Proven The best-established problems.
9 public reports · first reported 1 March 2021 · last reported 2 September 2026
What's going wrong
Shopify merchants using social posting and catalog marketing apps report being charged after they uninstalled, cancelled on the first day, or saw a cancellation not processed while the paid membership stayed active.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 9 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.