SumUp account connection fails or hangs during setup
Connecting a SumUp account to WooCommerce hangs or shows a website not available error.
Tier I · Proven The best-established problems.
8 public reports · first reported 28 August 2025 · last reported 26 May 2026
What's going wrong
Site owners installing the SumUp WooCommerce plugin often cannot link their SumUp merchant account. The Connect Account button opens a page that hangs, or shows a website not available or page not found error, and the plugin then reports the account as not connected even though SumUp shows it linked. Some owners see PHP warnings in their logs and give up, switching to another gateway. The pattern spans many hosts and plugin versions. A tested connection checker and guided reconnect service would help merchants and agencies who depend on SumUp card readers and online checkout.
AI-assisted: written with the help of AI from the reports.
Products affected
SumUp Payment Gateway For WooCommerce.
Related problems
Who has this problem
1 business found.
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