Paid SumUp orders stay pending in WooCommerce
Orders stay pending or unpaid after the customer's SumUp payment succeeds.
Tier I · Proven The best-established problems.
5 public reports · first reported 12 June 2025 · last reported 26 June 2026
What's going wrong
Shop owners say customers pay through SumUp, the money appears in the SumUp dashboard, yet the WooCommerce order stays on pending payment or never moves to processing.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.