SumUp account approval stalls and support stops replying
SumUp account approval stalls for weeks and support does not answer or resolve it.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 3 April 2023 · last reported 2 June 2026
What's going wrong
Merchants who install the plugin are told the site must be approved by SumUp before payments can be taken.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.