Source answers not saved to orders
Selected source answers are not saved to the order, leaving the field blank or showing a required error.
Tier I · Proven The best-established problems.
5 public reports · first reported 20 February 2023 · last reported 20 April 2026
What's going wrong
Owners across several WooCommerce stores report that customers choose an option at checkout, yet the answer never reaches the order. Some see a required-field error even after selecting something, others see the choice vanish, and one reports answers were lost after the store switched to the newer order storage with compatibility mode on. Once it stops saving, reports and exports show nothing for new orders. Owners who worked fine for a year suddenly lose the data after site updates. A verified save check would let these owners trust their attribution data again.
AI-assisted: written with the help of AI from the reports.
Products affected
Where Did You Hear About Us Checkout Field for WooCommerce.
Related problems
Who has this problem
1 business found.
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