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Source field missing from checkout

The customer source question does not appear on checkout, even with the settings adjusted.

Tier II · Emerging Problems that are still building up.

3 public reports · first reported 5 June 2024 · last reported 27 December 2024

Idea report · $9 · No contacts · All sales final

See a sample idea report

What's going wrong

Several WooCommerce owners report that the Where did you hear about us question never shows on their checkout page.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 3 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.