Paid orders stay in Pending Payment status
Customers pay by card but WooCommerce orders stay stuck in Pending Payment instead of moving to Processing.
Tier I · Proven The best-established problems.
6 public reports · first reported 18 March 2025 · last reported 27 August 2026
What's going wrong
Site owners using the Viva.com Smart Checkout plugin for WooCommerce report that customers pay successfully, yet their orders stay in Pending Payment and never move to Processing. Some see the status change stop after a plugin update or a server PHP upgrade. Others find the payment notifications fail to register because the site must be publicly reachable, and cancelled payments are not reflected either. Store staff end up confirming each order by hand, which delays stock and fulfilment. The gap is a reliable payment confirmation and reconciliation tool that flags stuck orders and checks payment status against the processor.
AI-assisted: written with the help of AI from the reports.
Products affected
Viva.com | Smart Checkout for WooCommerce.
Related problems
Who has this problem
1 business found.
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