Monthly app charges continue after uninstall or broken app
Shopify merchants keep getting monthly app charges after uninstalling, cancelling, or when apps never work or go live, and often cannot find a cancel control.
Tier I · Proven The best-established problems.
23 public reports · first reported 4 September 2023 · last reported 11 October 2026
What's going wrong
Shopify merchants across many cart, upsell, and checkout apps report being billed monthly after they uninstalled or cancelled, or for apps that were installed but never went live or stopped working after setup. Some were charged during free trials after removing an app that did not work with their payment gateway. Others could not find a cancel button in settings or billing, and some saw an uninstall control do nothing. Reporters are owners of small and multi-store shops who rarely check invoices closely and usually notice charges only on a statement. Because the problem spans many competing apps, the opportunity is a tool that ties each app's billing status to install, removal, and go-live dates, warns before renewals, and offers a clear way to stop billing and request refunds.
AI-assisted: written with the help of AI from the reports.
Products affected
One Click Upsell ‑ Zipify OCU, Bold AI Upsell & Cross‑Sell, ICU• In Cart Upsell Cross Sell, ReConvert post purchase upsell, Tip Cup.
Related problems
Who has this problem
1 business found.
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