Usage fees billed for activity the app didn't cause
Usage-based app fees charge merchants for impressions, views, or sales the app did not cause or that were later cancelled
Tier I · Proven The best-established problems.
14 public reports · first reported 4 September 2013 · last reported 14 October 2026
What's going wrong
Merchants across several Shopify cart, popup, and upsell apps report usage-based charges for activity the apps did not drive.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 14 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.