Cart and buy buttons don't reach checkout after app install
Cart and checkout buttons added by Shopify apps stop sending shoppers to checkout, so sales halt with no clear cause across several products
Tier I · Proven The best-established problems.
21 public reports · first reported 10 April 2018 · last reported 8 September 2026
What's going wrong
Shopify store owners report that after installing a cart drawer, buy-button, upsell, or checkout app, the add-to-cart or checkout button stops sending shoppers to the checkout page.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 21 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.