Messaging app install and connection never completes
Installing and connecting the messaging app fails with errors or duplicate registrations, and merchants cannot finish setup.
Tier I · Proven The best-established problems.
13 public reports · first reported 27 March 2020 · last reported 4 June 2025
What's going wrong
Many merchants report that the on-site messaging app never finishes installing or connecting to their Shopify store. Some see a generic error every time, others find the setup too convoluted to complete, and one reports the app was registered twice across Shopify and the payment provider portal, which caused the widget to fail. Outside installers were also unable to get it working. Owners lose weeks or months and often abandon the app for a competitor. A guided setup service or diagnostic that checks each connection step and explains the failure in plain language would address this.
AI-assisted: written with the help of AI from the reports.
Products affected
Klarna On‑Site Messaging.
Related problems
Who has this problem
1 business found.
Unlock them at the top of this page — $19.
All sales are final — no refunds.
Each business's name, the address it published, and the page it was published on. Paid through Stripe; you get a private page to bookmark, with a CSV download.