Messaging app support slow and unhelpful
Support for the messaging app replies slowly, sends canned links, or never answers, so connection and display problems stay unresolved for months.
Tier I · Proven The best-established problems.
12 public reports · first reported 14 May 2020 · last reported 13 August 2026
What's going wrong
Merchants report that support for the on-site messaging app is slow, automated, or absent.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 12 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.