Generic PayPal transaction errors with no clear cause
Checkout fails with a generic PayPal transaction error that says the merchant account cannot process transactions, even when PayPal reports the account is fine.
Tier II · Emerging Problems that are still building up.
6 public reports · first reported 8 February 2021 · last reported 10 September 2024
What's going wrong
Site owners who connect this PayPal Pro gateway plugin to WooCommerce often see a message that the merchant account cannot process transactions, or that a transaction cannot be processed, with no error code. Some have checked with PayPal and been told their accounts have no restrictions. Others see card payments fail repeatedly for no visible reason, or a rejection with a numeric code they cannot look up. Several ask the plugin to record the PayPal error code in the order note so they can diagnose problems. Store owners lose sales while they guess at the cause.
AI-assisted: written with the help of AI from the reports.
Products affected
Payment Gateway for PayPal Pro & PayPal Checkout for WooCommerce.
Related problems
Who has this problem
1 business found.
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