Extra fee cannot be made optional at checkout
Customers cannot opt in or out of an extra fee; the fee is always added with no checkbox or choice at checkout.
8 public reports · first reported 23 May 2014 · last reported 6 June 2022
What's going wrong
Many store owners want an extra fee, such as a handling charge, card surcharge, insurance or rush processing, to be a choice the shopper makes at checkout. Instead the plugin adds it to every order with no checkbox or dropdown. Some owners say this breaks their checkout flow or makes buyers think the fee is mandatory when it is not meant to be. Owners also ask for the total to recalculate when the choice changes. A checkout add-on that offers opt-in fee toggles with live totals would serve shops that sell optional services or pass on card costs.
AI-assisted: written with the help of AI from the reports.
Products affected
TT Extra Fee Option for WooCommerce.
Related problems
Who has this problem
1 business found.
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