Video background never appears on the live page
Video background never shows after saving, with white screens, 403 errors or only the fallback image appearing.
5 public reports · first reported 28 April 2016 · last reported 23 March 2019
What's going wrong
Owners of sites using this video background plugin say the video never appears after they save it. Some get a 403 Forbidden error when they save a link to the file, others see a white screen on desktop, tablet and phone, and others see only the fallback image while the overlay dots show. Several have uploaded working files and tested them in separate tabs, so the failure seems to lie between the plugin, the server and the file location. Owners are left guessing which setting or file path is wrong and have no clear way to diagnose it.
AI-assisted: written with the help of AI from the reports.
Products affected
Video Backgrounds for SiteOrigin Page Builder.
Related problems
Who has this problem
1 business found.
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