Valid phone numbers rejected at checkout
Checkout rejects valid phone numbers as invalid, including French 07 mobiles and some carrier codes, so payments and orders fail.
Tier II · Emerging Problems that are still building up.
9 public reports · first reported 15 February 2020 · last reported 17 October 2024
What's going wrong
Site owners running WooCommerce stores report that the phone validation in this country code plugin flags correctly typed numbers as invalid during checkout. Reports include payments through PayPal and Stripe failing with an invalid phone error, French mobile numbers starting with 07 being refused, a Hong Kong number judged invalid after online checks, and a carrier code the validator does not recognize. Some stores had to disable the plugin entirely, which means lost orders while it was active. The opportunity is a validation layer that checks numbers against current national numbering plans and lets merchants test rules before going live.
AI-assisted: written with the help of AI from the reports.
Products affected
Country Code Selector.
Related problems
Who has this problem
1 business found.
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