Terms checkbox not enforced at checkout
Shoppers can check out without accepting terms because Shopify terms checkboxes sometimes fail to appear or to block checkout, and merchants get no alert.
Tier I · Proven The best-established problems.
17 public reports · first reported 7 May 2018 · last reported 17 August 2026
What's going wrong
Merchants using several Shopify terms-and-conditions apps report that the consent checkbox sometimes fails to appear or to block checkout, so buyers finish purchases without agreeing. One store found PayPal and Google Pay ignored the requirement, and others saw orders complete unticked. Some say the box worked at first, then vanished after an app or theme update with no settings changed. A separate merchant wants the box mandatory and an alert when a shopper declines, since the app currently keeps no record of the answer. Stores selling regulated or custom goods are most exposed on legal consent, and they often discover the gap only after a test order. The opportunity is a verification tool that tests the checkbox across pages, devices, browsers and payment paths and alerts the owner when enforcement breaks.
AI-assisted: written with the help of AI from the reports.
Products affected
RT: Terms and Conditions Box, Termzy ‑ I Agree To Terms, Saio: Terms and Conditions, Agree Terms & Conditions PRO.
Related problems
Who has this problem
3 businesses found.
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