Support tickets for paid plugin get no replies
Paying customers open support tickets and never get a reply, so the plugin stops working with no help available.
Tier II · Emerging Problems that are still building up.
8 public reports · first reported 18 June 2020 · last reported 10 June 2024
What's going wrong
Owners of this Instagram slider and feed plugin report that they paid for a premium or lifetime license, then opened support tickets or sent emails that were never answered. Some say the feed broke again after a few months and no one helped fix it. Others describe the paid tier as no better than the free one. Site owners who depend on the feed for their storefront or portfolio feel stranded when it fails. A service that triages tickets, reproduces the common Instagram connection faults, and returns fixes would give these owners a dependable path to resolution.
AI-assisted: written with the help of AI from the reports.
Products affected
Social Slider Feed – Social Media Feed & Gallery Widgets.
Related problems
Who has this problem
1 business found.
Unlock them at the top of this page — $19.
All sales are final — no refunds.
Each business's name, the address it published, and the page it was published on. Paid through Stripe; you get a private page to bookmark, with a CSV download.