Support ignores emails about a blocked update
Support emails about a failing update go unanswered, so the owner cannot finish the upgrade.
1 public report · first reported 18 November 2025 · last reported 18 November 2025
What's going wrong
A site owner reports that after a NextGEN Gallery update failed, repeated support emails received no reply. The owner sent about ten messages and was kept waiting by a single contact, and was never able to finish the update. Because the problem remained, the site stayed in a partly updated state. Owners who run paid galleries or client sites are most affected, since they cannot wait weeks for an answer. The opportunity is a support service with clear response times and a structured way to handle update-blocking problems.
AI-assisted: written with the help of AI from the reports.
Products affected
Photo Gallery, Sliders, Proofing and Themes – NextGEN Gallery.
Related problems
Who has this problem
1 business found.
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