Vendor support ignores bug and security reports
Bug and security reports to the plugin vendor go unanswered for months or get pushed back to paid developers.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 17 August 2023 · last reported 12 August 2025
What's going wrong
Several site owners say that after reporting bugs, including a cross-site scripting vulnerability, they got little or no reply for months.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.