Support fees for incomplete tickets and refund refusals
Paid support adds fees for incomplete tickets, demands FTP access and refuses refunds.
Tier II · Emerging Problems that are still building up.
8 public reports · first reported 25 April 2019 · last reported 4 July 2024
What's going wrong
Owners who bought the paid Pro version say the support process charges a fee for each missing detail in a ticket, sometimes requiring admin or FTP access, and then refuses refunds. Some report PayPal disputes triggering additional service fees and account lockouts that block license updates. Many feel they paid for support that never worked, and several gave up on the plugin. Site owners running small businesses and client sites are most exposed. The opportunity is a neutral support desk or ticket triage service with clear fixed pricing and no access requirements for sites the owner manages.
AI-assisted: written with the help of AI from the reports.
Products affected
Encyclopedia / Glossary / Wiki.
Related problems
Who has this problem
1 business found.
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