Support closes tickets without fixes
Support tickets close without a fix, and paying customers get vague answers or no help at all.
Tier I · Proven The best-established problems.
13 public reports · first reported 25 April 2025 · last reported 13 July 2026
What's going wrong
Paying customers say support answers are generic, such as asking them to disable plugins or switch themes, and that tickets are closed after months with no fix or status update. Some say support pushed them toward a higher tier, and developers say replies ignore detailed bug reports. Others say the team denied responsibility for a known bug or asked them to watch changelogs for updates. These complaints come from freelancers, agencies, and plugin developers who depend on answers to keep clients online. A way to escalate tickets and track them would give these owners a clear route to resolution.
AI-assisted: written with the help of AI from the reports.
Products affected
Elementor Website Builder – more than just a page builder.
Related problems
Who has this problem
3 businesses found.
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