Auto-renewals charge Pro users and refuse refunds
Auto-renewal charges Pro subscribers after cancellations or expired cards, and the vendor refuses refunds on renewals.
Tier II · Emerging Problems that are still building up.
23 public reports · first reported 24 March 2023 · last reported 24 January 2024
What's going wrong
Site owners who bought Pro licences of this WordPress page builder report being charged again after forgetting to turn off auto-renewal, even when the card had expired or the subscription was barely used.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 23 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.