Review request emails stop sending with no error
Review request emails stop going out automatically while the plugin still shows them as sent and gives no error explaining why.
Tier I · Proven The best-established problems.
8 public reports · first reported 9 August 2024 · last reported 11 July 2026
What's going wrong
Owners of the Customer Reviews Collector for WooCommerce plugin report that automatic review request emails to customers quietly stop going out, sometimes after weeks of normal operation. Test emails often send fine and the cron job looks healthy, yet no request reaches the mail log while the dashboard still shows requests as sent. Several say they opened repeated support tickets without a lasting fix. Store owners lose review volume without knowing it. An outside monitor that confirms each request reaches the mail log and alerts on stalled sending would give shops the visibility they currently lack.
AI-assisted: written with the help of AI from the reports.
Products affected
Customer Reviews Collector for WooCommerce.
Related problems
Who has this problem
2 businesses found.
Unlock them at the top of this page — $38.
All sales are final — no refunds.
Each business's name, the address it published, and the page it was published on. Paid through Stripe; you get a private page to bookmark, with a CSV download.