Premium support tickets and emails go unanswered
Premium buyers get no reply to support tickets or emails, leaving them stuck with broken installs and no help.
Tier II · Emerging Problems that are still building up.
8 public reports · first reported 31 January 2022 · last reported 5 February 2024
What's going wrong
Owners of this schema plugin report that support tickets and emails to the vendor go unanswered, including from people who paid for premium licenses. Some never received even a ticket confirmation, while others waited weeks for help with a bug or a broken update. Several said they could not get guidance on a plugin that was misbehaving on their sites. The problem hits free and paid users alike, but paying customers feel it most. A managed support desk with instant ticket receipts, reply-time targets, and visible status would give buyers the assurance they currently lack.
AI-assisted: written with the help of AI from the reports.
Products affected
Schema.
Related problems
Who has this problem
1 business found.
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