Plugin support dismisses reported bugs and refunds
Plugin support dismisses reported bugs, blames the theme or the free tier, and refuses refunds for Premium.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 27 March 2026 · last reported 28 August 2026
What's going wrong
Some site owners who rely on this SEO plugin say its vendor support brushes off their reports. One reports that Premium breaks a non-Premium tab on a site, then was told the theme was at fault and refused a refund as past the window. Another reports a stable PHP 8.3 deprecation warning from a null value passed to stripslashes, and says support sent canned replies about PHP 8.4 beta and told them to ignore the warnings. A third reports a serious problem with title and meta description fields, got no meaningful help, and was told it was a free-user issue, which led to a move to another SEO plugin. Owners who manage many sites feel stuck with unresolved bugs. There is room for a paid triage service that reproduces, files and tracks plugin bugs for owners and agencies.
AI-assisted: written with the help of AI from the reports.
Products affected
Yoast SEO – Advanced SEO with real-time guidance and built-in AI.
Related problems
Who has this problem
2 businesses found.
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