Paid support tickets go unanswered for weeks
Paid support tickets and emails go unanswered for weeks or months, leaving buyers with broken installs and no refund.
Tier I · Proven The best-established problems.
7 public reports · first reported 28 July 2020 · last reported 4 April 2026
What's going wrong
Buyers of this WordPress invoicing plugin, including people on paid Pro licenses, report that support tickets and emails get no reply for weeks or months. Some stay stuck with broken features or unusable installs, and a few never get a refund after waiting. Site owners who rely on invoicing for income say the silence hurt more than the bugs, and it pushed several of them to switch products. The gap is a ticket-tracking and escalation service that guarantees a first response and watches for stalled cases.
AI-assisted: written with the help of AI from the reports.
Products affected
Sprout Invoices – Client Invoicing & Estimates.
Related problems
Who has this problem
2 businesses found.
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Each business's name, the address it published, and the page it was published on. Paid through Stripe; you get a private page to bookmark, with a CSV download.