Paid support tickets go unanswered for weeks
Paying customers open support tickets and get no replies for weeks or months, and refund requests also go unanswered.
Tier II · Emerging Problems that are still building up.
9 public reports · first reported 30 May 2022 · last reported 21 July 2024
What's going wrong
Paying customers of this WordPress social posting plugin say their support tickets sit unanswered for weeks or months, while some report that the feedback form and ticket login fail. Some also report refund requests going unanswered and buyers who renewed licenses receiving no help. Small agencies and solo bloggers who bought premium features are stuck with broken setups and no path to a fix. The opportunity is an outsourced support desk with guaranteed reply times that plugin owners and buyers could rely on.
AI-assisted: written with the help of AI from the reports.
Products affected
NextScripts: Social Networks Auto-Poster.
Related problems
Who has this problem
1 business found.
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