Paid support tickets go unanswered for weeks
Support tickets and emails go unanswered for weeks or months, leaving paying customers stuck with broken bookings.
Tier I · Proven The best-established problems.
9 public reports · first reported 3 July 2020 · last reported 13 May 2025
What's going wrong
Site owners who bought the paid version of this booking plugin report that support tickets and emails receive no reply for weeks or months. Some say replies arrive only after a week and solve nothing, while others were told to read documentation that did not cover their problem. Several were still waiting for refunds, and some say a broken booking form cost them real business. Owners running hotels, tours and sports bookings describe the same pattern. A fix could be a dependable support channel with guaranteed response times that small operators can rely on.
AI-assisted: written with the help of AI from the reports.
Products affected
Pinpoint Booking System – Legacy version.
Related problems
Who has this problem
1 business found.
Unlock them at the top of this page — $19.
All sales are final — no refunds.
Each business's name, the address it published, and the page it was published on. Paid through Stripe; you get a private page to bookmark, with a CSV download.